Frequently Asked Questions
Expert advice and support for your outdoor adventures.
Does ERIK'S offer free shipping on bikes and snowboards?
We offer free shipping on most orders over a certain threshold, though oversized items like complete bicycles and stationary trainers may incur a flat-rate shipping fee due to their size and weight.
What is your return policy for gear and apparel?
If you are not 100% satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Can I buy a bike online and pick it up in-store?
Yes! Our 'Buy Online, Pick Up In-Store' option allows you to secure your bike online and have it professionally assembled by our mechanics at your preferred ERIK'S location.
Do you offer professional bike fitting services?
Absolutely. We provide professional bike fitting services to ensure your ride is comfortable and efficient. You can schedule an appointment online or visit any of our stores.
How do I know what size snowboard or bike I need?
We provide detailed sizing charts on every product page. If you are between sizes, we recommend contacting our expert staff via chat or visiting a store for a personalized recommendation.
Do you offer financing for large purchases?
Yes, we partner with specialized financing providers to offer flexible payment plans, allowing you to get the gear you need now and pay over time.